Job Description

Overview

We are seeking an experienced and highly skilled HVAC Service Manager to lead our service team of technicians. Our growing business needs someone with a strong understanding of HVAC systems who is able to diagnose and repair problems quickly and efficiently. This position should be able to manage a team and ensure that all work is completed to the highest standards. This role offers an exciting opportunity to oversee and manage complex projects, and ensure the delivery of top-quality HVAC, refrigeration, and property maintenance services.

A valid driver’s license and clean record is required for this position.  The successful candidate will demonstrate strong leadership, technical expertise, and excellent problem-solving skills to support our clients’ needs efficiently and effectively.

Responsibilities

• Lead, Coordinate and Supervise field technicians performing HVAC installation, repair, and maintenance tasks.
• Responsible for the profitability of the service department.
• Support training initiatives for technicians on new equipment or procedures to enhance team expertise.
• Conduct site inspections to assess system performance and recommend improvements or repairs.
• Supervises the Service Dispatcher (s) and parts person if applicable.
• Review all warranty invoices, making sure that all valid warranty issues are being addressed to the vendor, parts, misc. field materials and labor.
• Reviewing all service invoices daily and provide daily accounting billing.
• Approve all daily time cards.
• Oversee equipment repair and troubleshooting using schematics, ohmmeters, and other diagnostic tools.
• Manage service schedules, allocate resources, and ensure compliance with safety standards and industry regulations.
• Responsible for determining and setting service inventory policies and pricing.
• Securing work for the service department, revenue generation.
• Help Service Technicians out in the field when appropriate
• Make sure that all service vehicles are clean, stocked, running properly etc.
• Monthly vehicle and tool inspections.
• Fleet maintenance of service inventory stock.
• Quote large repair jobs and obtain approval from customers.

Skills

• Five years + related experience and/or training in customer service, management in the HVAC service and technical industry or equivalent combination of education and experience.
• High School Diploma
• Advanced customer service skills.
• Valid driver’s license
• Computer skills
• Ability to multi-task
• Organized

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