Travel Coordinator / Travel Agent Job at Diventures, Omaha, NE

WWpoN0Q5WVdPUkU1ZElPMSt4RmpPVkpHclE9PQ==
  • Diventures
  • Omaha, NE

Job Description

Job Description

Job Description

At Diventures we are in the relationship business. Our Travel Coordinators build positive experiences and lasting relationships with our customers through high-touch communication and personal customer service. We plan, sell, and deliver amazing travel packages to beautiful, exotic, adventurous, relaxing, and luxury dive destinations all over the world... and we have fun doing it!

Our Travel Team serves as expert resources for divers (and their non-diving friends/spouses) looking for their next great trip. We provide group travel services for our 20 dive stores and their customers, plus we offer private travel services for those looking for custom itineraries. We also offer wholesale travel services to other dive shops who choose to outsource their travel programs.

Our Travel Coordinators support the development of unique group and private travel packages: researching destinations, engaging with our partners, creating itineraries, and developing trip guidelines. Candidates should have experience putting together trips and managing customer details (16-28 travelers on average) throughout booking and delivery.

As the primary contact for our travelers, our Travel Coordinators deliver concierge-level customer service via phone, email and in person. They understand the urgency of customer needs and act accordingly. Diventures Travel Coordinators manage all traveler details – from airfare and accommodations to dive plans and land excursions. We're looking for someone with strong attention to detail and organization skills who is focused on getting the details right, so our travelers have a positive experience.

Reporting to the Operating Partner–Travel, the Travel Coordinator will also work closely with our local store teams, including Trip Leaders and Customer Experience Specialists who help sell trip spots. Our Travel Team manages nearly 200 trips per year – join the team and help us expand beyond that!

Responsibilities include:

  • Provide concierge level customer service to all travelers
  • Compile and enter travel details and traveler information
  • Understand complicated logistical information
  • Research and compile travel packages to unique and fun destinations
  • Help make the Diventures Travel Program run efficiently and effectively

Key Attributes of the successful Diventures Travel Coordinator

  • Meticulous with a high attention to detail
  • Obsessed with the customer experience
  • Effective time manager
  • Great written, verbal and phone communication skills
  • Ambitious
  • High level of confidence
  • Collaborative
  • Dependable
  • Problem-solver
  • Patient
  • Hard working
  • Self-motivated
  • Sense of urgency and sensitivity to customers' time and need

Required Competencies:

  • 2-3 years of experience as a Travel Coordinator, executive assistant or similar concierge customer service role
  • Significant, relevant experience communicating with customers: in person, over the phone, and in writing
  • Command of Microsoft Office suite products (Outlook, Word, Excel, PowerPoint)
  • Sabre or similar GDS experience preferred
  • Significant relevant work experience, in a high-volume, on-demand customer service setting
  • Demonstrable problem-solving acumen and ability to resolve travel-related issues in timely & effective manner
  • Strong preference will be given to those with travel industry and/or scuba industry knowledge and experience

Job Tags

Work experience placement, Work at office, Local area,

Similar Jobs

Central Alabama Radiation Oncology

Practice Administrator Job at Central Alabama Radiation Oncology

 ...Job Description The Practice Administrator is responsible for the overall administrative management and operations of Central Alabama Radiation Oncology. Responsibilities include the management of a Company with 2 locations, 3 physician owners, and a staff of 45.... 

Cheil KSA

Associate Creative Director - Art Job at Cheil KSA

 ...Associate Creative Director - Art Cheil Dallas/Creative About Us Join us in a place where creativity meets grounded innovation. Where you don't just react, but spearhead the future of brand narratives, you help shape what advertising is going to look like moving... 

FocusGroupPanel

Remote Data Entry & Research Participant (Flexible Hours) Job at FocusGroupPanel

 ...A leading research panel provider seeks an Entry Level Data Entry Clerk for remote work. This part-time position allows you to participate...  ...have basic data entry skills and be comfortable using a computer or mobile device. No specific educational requirements are necessary... 

MAXAM Tire

Logistics Specialist Job at MAXAM Tire

 ...Job Description MAXAM Tire North America Logistics Specialist (Domestic) Position Report National Distribution Manager...  ...direct work experience in logistics and or transport function, or supply chain management. Direct working knowledge of operations, warehouse... 

Kingman Regional Medical Center

Interventional Cardiologist -No call Job at Kingman Regional Medical Center

 ...We are seeking a talented and motivated Interventional Cardiologist to join our busy cardiology clinic at Kingman Regional Medical Center. This is an excellent opportunity for a physician looking to advance their career in a supportive environment. The ideal candidate...