Remote Contact Center Representative (Healthcare) Job at MedQuest Associates LLC, Winston Salem, NC

Wno5K0Q5NFRNeGsvZTRLeCtCZGlNVkZNcEE9PQ==
  • MedQuest Associates LLC
  • Winston Salem, NC

Job Description

Overview:

Are you passionate about making a difference in the healthcare industry? At MedQuest Imaging, we provide exceptional diagnostic imaging services that improve patient outcomes and enhance the quality of care. As a leading manager of outpatient diagnostic imaging facilities, we are constantly seeking talented and motivated individuals to join our dynamic team. If these attributes align with the job culture, you are seeking - then MedQuest Imaging might be the right fit for you!

The Contact Center Representative (Patient Experience Navigator) is responsible for scheduling of all procedures, registration activities, and gathering and processing of patient demographic and insurance information. 

Day Shift: Monday – Friday

Training (4 weeks): M-F; 8a-5p

After Training: M-F; 8:30a-5:30p with an hour for lunch or 9a-5:30p with a 1/2-hour lunch.

Work Setting:

  • REMOTE - Work from home
  • Secure private work location
  • Access to High-Speed Internet is required 
Responsibilities:
  • Handle inbound and outbound phone calls. Assist customers with inquiries and issues. Provide accurate information and solutions. Maintain detailed records of customer interactions. Meet performance targets.
  • Coordinates with insurance verification and pre-certification to assist patients with insurance questions. Works with center staff to coordinate STAT add-on exams.
  • Maintains scheduling knowledge and requirements for procedures. Seeks out guidance from supervisor and teammates when uncertain of procedure.
  • Solicits feedback from the supervisor/manager to assess the quality and effectiveness of work.
  • Demonstrates a personal commitment to continuous quality improvement through active participation and ongoing dialogue with the supervisor/manager.
  • Organizes and manages time effectively to optimize productivity. Meets departmental scheduling and quality goals in accordance with policy and procedures.
  • Possesses the ability to accept change in a positive manner and implement change with positive results.
  • Maintains composure in difficult situations. Uses best judgement to resolve patient problems or refer issues to department supervisor/manager.
  • Answers phone calls from outside clinicians, requesting information.
  • Takes requests from referring physicians scheduling procedures.
  • All other duties as assigned.
Qualifications:

Education:

High School Diploma or GED

Prior Experience:

1 year experience in a related field

Special Qualifications:

  • Ability to understand basic medical terminology.
  • Excellent interpersonal and communication skills, experience, and competency in customer relation skills in a professional environment.
  • Ability to organize and prioritize work in a stressful environment.
  • Ability to work effectively as a member of a team and is self-directed.
  • Good problem-solving skills. Basic medical terminology.
  • Exemplary keyboarding skills and experience in patient registration systems and familiarity with personal computers.
  • Basic knowledge of hospital performed procedures.

 

 

 

 

 

#zr

Company Message:

A career at MedQuest Imaging will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the upmost positive work environment. Benefits offered include:

  • Competitive salary package
  • Health, Dental, and Vision insurance
  • Health Savings Account
  • Life insurance
  • Short/Long term disability insurance
  • 401(k) retirement plan

 

Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit  . 

#ZR

Job Tags

Full time, Temporary work, Work at office, Work from home, Monday to Friday, Day shift,

Similar Jobs

undefined

Senior Finance Analyst Job at undefined

Job Description Requisition ID: 37023 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands...

804 Technology

Trade Compliance Manager Job at 804 Technology

 ...Job Description Job Description POSITION SUMMARY- The Division Trade Compliance Manager plays a crucial role in ensuring company adheres to all applicable U.S. Government laws and regulations, alongside the company's own policies and the aerospace industry's standard... 

Lockheed Martin

Software Engineer Senior Job at Lockheed Martin

 ...international customers around the world. Based in Orlando, TLS develops programs that teach service men and women skills to accomplish their...  ...experience in software development, with a focus on full stack web development and DevOps Experience developing, debugging, and... 

Taco Bell - Mason City

Part Time Assistant Manager Job at Taco Bell - Mason City

 ...financial performance driven by guest satisfaction. Contact us today to start your Path to Success! You support the Restaurant General Manager (RGM) by managing great work shifts and completing administrative duties. In the absence of the RGM, you provide the leadership... 

Magna Services

Material Handler/Forklift Driver-C Shift Job at Magna Services

Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees...