Part-time Nights/Weekends Customer Service Representative (Hybrid/WFH) Job at Financeit, Fort Lauderdale, FL

YlQxNENOWVdNaFE1Y282eitSeHBNbE5QclE9PQ==
  • Financeit
  • Fort Lauderdale, FL

Job Description

Overview

This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.

About Centah

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North Americas largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centahs industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centahs Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role

We are looking for an enthusiastic and self?motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities
  • Answer incoming calls and respond to customers requests
  • Ability to work in a fast paced environment
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and elevate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines
Qualifications
  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check
Benefits
  • Opportunity to working from home
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps

If what you just read excites you, wed like to hear from you! Please submit your application and well contact you if you become selected for a virtual interview.

#J-18808-Ljbffr

Job Tags

Part time, Casual work, Work at office, Flexible hours, Night shift, Weekend work,

Similar Jobs

VISTAR

CDL- B Delivery Driver Job at VISTAR

 ...tractor trailer or straight truck on intrastate and interstate local, over-the-road (OTR), shuttle, and overnight and drive and drop routes for the purpose of delivering and/or unloading food and food related products to customers in a safe and timely manner and in... 

Pursuit Collection

Prep Cook Job at Pursuit Collection

 ...stations or storage Empty and clean all garbage receptacles Follow sanitation policies at all times Provide assistance to prep cook and other kitchen staff as necessary, especially at peak hours What skills and experience do you need for this job? One year... 

Whitney Museum of American Art

[Summer 2026] Curatorial - Nancy and Fred Poses Curator Job at Whitney Museum of American Art

 ...Job Description Job Description The Whitneys summer internship program is a full-time, paid, nine-week session primarily for undergraduate students. The program includes training, direct work experience, professional development, and a weekly speaker series. The 2... 

Team Adeeb, Inc

Food Prep / Cook / Dishwasher Job at Team Adeeb, Inc

 ...day operations of the restaurant. Job Descriptions : The Cook is responsible for preparing and cooking high-quality meals according...  ...according to restaurant policies. Assist in basic kitchen prep work as needed. Follow all health and safety regulations.... 

Humana Inc

Director, Product Management (Washington) Job at Humana Inc

 ...of health IT standards. Ability to create and communicate a unified vision. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation,...