Job Description

Become a part of our caring community and help us put health first

The Lead Experience Researcher will inform experience strategy by identifying priority customer segments, uncovering unmet needs, and translating insights into differentiated experience capabilities. This role partners closely with product, design, and clinical stakeholders to inform journey optimization and ensure solutions are grounded in customer and market evidence. The researcher will connect customer insight to business outcomes, enabling scalable, marketrelevant experiences.

We are seeking a Lead Experience Researcher to drive highimpact experiences. This role blends qualitative and quantitative research expertise with strategic problemsolving to identify meaningful solutions that address unmet and unrealized needs. The ideal candidate will have a strong background in research design, a passion for humancentered innovation, and the ability to translate insights into actionable recommendations that advance business and experience outcomes.

The Research Consulting Lead provides expert guidance around study design, research methodology, analyses and interpretation of results. Acts as principal investigator, leading the study team from study inception to dissemination of research results. Advises leadership to develop functional strategies on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, using independent judgment requiring analysis of variable factors and determining the best course of action.

Key Responsibilities

• Lead Research Engagements: Design and execute mixedmethod research (qualitative and quantitative) to deeply understand patient, member, and associate experiences.
• Root Cause and Opportunity Analysis: Investigate underlying drivers of key business challenges, surfacing unmet and unrealized needs.
• Insight Synthesis: Translate research findings into clear, actionable insights that inform experience strategy, product design, and operational decisionmaking.
• Strategic ProblemSolving: Partner with crossfunctional teams to cocreate solutions, identifying opportunities that align with organizational strategy, endtoend journey transformation and deliver measurable impact.
• Thought Partnership: Serve as a consulting partner to leaders and stakeholders, guiding them through the researchtoaction process.
• Measurement & Impact: Recommend success metrics and help establish measurement frameworks to evaluate the effectiveness of implemented solutions.

Why Join Our Team

As a Lead Experience Researcher, youll play a pivotal role in shaping experiences that improve health outcomes and transform how care is delivered. Youll work on highvisibility projects that drive organizational learning, accelerate decisionmaking, and directly impact the lives of the people we serve.

Use your skills to make an impact

Required Qualifications

• Bachelors degree
• A minimum of five years experience successfully applying experience research methods to design differentiating products and services
• Experience planning, developing and conducting quantitative and qualitative research
• Working experience with humancentered design methodologies including design thinking or comparable iterative methodologies
• Knowledge of service design, social science, behavior change, perception, cognition, task analysis, experimental design, and statistics
• Experience applying insights to shape strategies, programs, or products.
• Expertise in a range of research methodologies (indepth interviews, surveys, journey mapping, statistical analysis)
• Experience leading or participating in service design and/or service blueprinting

Preferred Qualifications

• Masters degree in social science or healthcare strongly preferred (e.g., anthropology, health services research, psychology, public health, or social work)
• Experience with Agile Methodologies
• Experience informing zero to one experiences

Additional Information

• Remote role
• Must work central or eastern hours; 85 MondayFriday
• Travel Intermittent, approximately 1x per quarter

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$138,900 - $191,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support wholeperson wellbeing. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), shortterm and longterm disability, life insurance and many other opportunities.

Application Deadline: 03-01-2026

About us

Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

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