Job Description

Job Summary

Aligned to group technology and reporting to the Head of End user Services with a dotted line to our Head of IT Infrastructure, you will be a key member of a team responsible for supporting our global infrastructure whilst delivering our exciting IT roadmap.

Duties and responsibilities

• Support the Survitec global infrastructure - acting as a technical escalation point and collaboration source to our partners and vendors
• Play a key role and provide support to ongoing major programs including Network and Cloud migrations.
• Provide incident response coverage, collaborating with global teams to investigate, contain, and resolve IT and security incidents.
• Ensure that all systems are performing at optimal levels, liaising with external service providers where necessary.
• Monitoring and maintenance of the security, integrity and performance of core systems and backup services
• Compliance reporting and remediation.
• Work collaboratively with the Architecture & Security teams offering input on solution designs where appropriate.
• Assist with planning and delivery of infrastructure improvements as part of a team
• Working closely with our Vendors and outsourcing partners to provide input and continuously improve service.

Skills

• Strong background in cloud computing and Azure technologies including Azure IaaS, SaaS & PaaS
• Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid), Exchange, Office, defender, scripting and endpoint management (Intune & SCCM).
• Experience designing and implementing scalable, secure, and highly available cloud solutions
• Ability to troubleshoot and resolve issues related to Azure environments.
• Ability to troubleshoot and resolve hardware, software, network, and system issues.
• Assisting with IT projects, such as system upgrades, migrations, backups
• Excellent communication and collaboration skills
• Demonstrated ability to work effectively in a team environment

Values

Drive, Collaboration, Innovation, and Resolve are the foundation of our culture. They guide our actions, shape our decisions, and define how we work :

Drive : We are driven by powerful passion. We take bold action and live our purpose with unwavering commitment.

Collaboration : We break down silos and bring our talents together to realise our ambitions with collective strength and accountability.

Innovation : We have a pioneering spirit to push the boundaries and create value by challenging convention and always improving.

Resolve : We are agile, pro-active problem solvers who anticipate change and transform challenges into opportunities.

As a proud member of the team Trusted to Protect Lives, youll be empowered to make a real difference.

We aim for excellence in everything we do.

Experience and qualification

• Experience of Service management tools eg ServiceNOW, SysAID etc
• Experience in supporting or implementing IT Security standards such as ISO27001, CE+, PCI-DSS
• Manufacturing Industry Experience Desirable
• ITIL certification or experience

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