Job Description

Overview

The Director, Product Management conceives of, develops, delivers, and manages products for customer use. The Director, Product Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

The Director, Product Management is responsible for the strategic direction, execution, and performance of a diverse product portfolio, overseeing all stages of the product life cyclefrom concept through market introduction and ongoing optimization. This leader develops products tailored to evolving customer and business needs, ensures alignment with organizational strategy, and drives achievement of cost and success metrics. The Director partners closely with executive leadership and cross-functional stakeholders to deliver innovative, high-impact solutions.

Responsibilities

• Oversee strategy, development, and management of more than 50 products across domains such as Benefits & Eligibility, Drug Pricing, Clinical Programs, Medication Data, Formulary, and Networks.
• Lead, mentor, and develop a high-performing team of product managers, fostering a culture of accountability, strategic alignment, and continuous improvement.
• Drive product roadmaps and backlogs, ensuring alignment with enterprise and business priorities by collaborating across product lines and engaging directly with stakeholders.
• Facilitate ongoing structured conversations with business, IT, and leadership to refine and validate product and portfolio priorities.
• Make strategic decisions regarding new or updated products and programs, resource allocation, and implementation approaches.
• Oversee integration and relationship management with key partners.
• Establish and evolve best practices in product management, supporting both technical and operational procedures.
• Monitor product performance post-launch, leveraging customer and partner feedback to guide ongoing optimization and ensure continued alignment with organizational goals.
• Lead process improvement initiatives within the product delivery lifecycle and associated systems.
• Support prioritization of initiatives within the approved technology budget.
• Serve as a key advisor to senior leadership, providing enterprise-wide communications and collaboration to ensure product decisions support strategic objectives.
• Build strong relationships across the organization to drive cross-functional collaboration and influence at all levels.
• Effectively forecast and manage to operational and technology budgets.

Required Qualifications

• Masters degree or equivalent experience.
• Minimum 8 years of Product Management experience.
• Minimum 5 years of management experience.
• Minimum of 3 years of pharmacy or PBM experience.
• Demonstrated experience developing and executing product strategy.
• Proven ability to lead and mentor diverse teams of product managers.
• Experience in establishing new product organizations and developing ways of working.
• Familiarity with the software development life cycle.
• Experience with product management tools (e.g., Azure DevOps, Jira, Lucid).
• Ability to manage multiple complex projects and deadlines, and work effectively with senior leadership.
• Strong communication, stakeholder management, and influencing skills.
• Flexible, dynamic, and passionate about improving consumer experiences.

Preferred Qualifications

• Evidence of leveraging customer experience to drive product strategy and vision.
• Familiarity with Scaled Agile Framework (SAFe).

Key Skills

• Strategic thinking and business acumen.
• Data-driven decision making.
• Cross-functional collaboration.
• Agile mindset and user experience design.
• Stakeholder management and relationship building.
• Coaching, mentoring, and talent development.
• Process improvement and operational excellence.
• Implementation of health IT standards.
• Ability to create and communicate a unified vision.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to but not limited to recruitment, hiring, upgrading, promotion, transfer, recall, dismissal, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options

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